We are recruiting a Retail Excellence Coach to support stores across a key regional territory. This meaningful role is ideal for someone passionate about people development, customer experience, and empowering retail teams to deliver exceptional service. Working across multiple locations, you will play a central role in elevating service standards, strengthening product knowledge, and enhancing store performance through hands‑on training and coaching.

Our client is a contemporary consumer brand known for its creative approach, product craftsmanship, and commitment to delivering memorable in‑store experiences. Their retail environment blends education, sensory engagement, and premium service. With a culture rooted in curiosity, authenticity, and continuous learning, the company focuses on developing empowered teams who bring their brand world to life.

The Retail Excellence Coach works closely with store teams, retail leaders, and commercial partners to help elevate customer experience and sales capability. Through regular store visits, you will observe service delivery, identify coaching opportunities, and support the execution of brand expectations. You will also help facilitate training programs, product immersion sessions, and development workshops that strengthen both team performance and customer engagement. This role suits someone who enjoys a varied, field‑based position and thrives on helping others grow.

Responsibilities:

• Coach retail teams on service best practices, product knowledge, and customer engagement techniques.
• Conduct structured store visits to assess service quality and identify development opportunities.
• Promote consistent visual presentation and in‑store storytelling aligned with brand guidelines.
• Assist with planning and delivering training workshops, onboarding sessions, and ongoing education.
• Partner with regional teams to strengthen performance strategies and support local needs.
• Monitor coaching outcomes and recommend further actions to enhance team capability.

Experience Requirements:

• Experience in retail, field coaching, training, or customer‑experience leadership.
• Strong coaching and facilitation skills with the ability to adapt to varied audiences.
• Confident communicator with excellent presentation skills.
• Self‑motivated, organized, and comfortable working across multiple locations.
• Passionate about education, team development, and creating outstanding customer experiences.

To speak with one of our consultants about this position, please apply now.