The Evolving Retail Landscape: Decoding Market Dynamics, Innovation & New Consumer Journeys

Join CEW in partnership with Landsec on Thursday, 9th October, for a high-level exploration of the forces reshaping beauty retail. With expert perspectives from leading retailers, global beauty brands, digital innovators, and data insight providers, this discussion will uncover how shifting consumer behaviours, the rise of social commerce, and demand for new in-store experiences are influencing the way brands connect with shoppers.

This exclusive panel discussion unpacks the next chapter of beauty retail. Bringing together leaders from global retailers, beauty companies, digital commerce, and data insight providers, this conversation will explore:

Emerging market dynamics – where growth opportunities are coming from and how brands can prepare.

Innovation in retail channels – from digital platforms to interactive, experiential in-store strategies.

New consumer journeys – how shoppers are navigating discovery, purchase, and loyalty across touchpoints.

This is a must-attend conversation for CEW members who want to stay ahead of the curve and gain practical foresight into the opportunities and challenges transforming our industry.

SPEAKERS

Moderator
Catherine Bossom, Founder, Yellow Flamingo 

Catherine is a highly respected and sought-after independent consultant with over 20 years of experience in the luxury beauty and retail industry. Catherine’s experience touches some of the world’s best-known luxury brands, including Harrods, Selfridges, Space NK and YSL Beauté, where she has held various commercial and merchandising roles. Yellow Flamingo current and past clients include AKT, Bare by Vogue, Joonbyrd, Sam Famer, Vieve, You Magazine, Kevyn Aucoin, Renude, Nudestix, amongst others.

Chris Reid, Vice President / General Manager, Commercial Strategy and Retail Design & Development Centre, The Estée Lauder Companies UK & Ireland 

Chris is a member of the ELC UK&I Executive Leadership Team, and works on cross-divisional projects to support internal transformation initiatives. With more than 16 years of experience in the luxury beauty industry, Chris has driven sales growth and expanded the digital reach of some of the world’s most coveted prestige beauty brands.

James Mugford, Head of Beauty, Marks and Spencer

James has worked at M&S for 15 years across various retail, Digital, Customer Insight, and Strategy roles, and has led the Beauty category for the last two years, encompassing both brands and a significant Own-Label portfolio. He brings a wealth of experience from the UKs most Trusted Brand and largest Fashion retailer on customers, retail channels and how customer behaviour is changing across all categories, and what customers want from M&S to unlock ambitious growth plans in Beauty.

Pete Dick, Founder & CEO, Grant Digital  

Pete is the founder of Grant Digital, a social commerce agency built by TikTok Shop alumni. With a background in the beauty industry, Pete was a beauty leader at TikTok Shop and played a pivotal role in launching TikTok Shop UK in 2021. Today, he and his team partner with brands across the UK, EU and US to build and accelerate their TikTok Shop business, guiding them through every stage of their social commerce journey.

Ruth McFetridge, Leasing Director - Landsec

Ruth McFetridge is a retail specialist with 15 years’ experience working within the sector. She has a wealth of knowledge covering all aspects of leasing, providing her with invaluable market insight and an in-depth understanding of how to build a customer-centric business. As Retail Leasing Director, Ruth leads the leasing across Landsec's London portfolio and several of Landsec's flagships including Bluewater, Westgate and Trinity.

Ruth's has a passion for Health & Beauty. Since joining Landsec in 2020, she has led the substantial growth of Health and Beauty brands within its portfolio through category expertise and building great relationships which create value for brand partners. Prior to joining Landsec, Ruth specialised in retail asset management at LaSalle before leading on their Alternatives division. She also spent time at Estee Lauder as a Real Estate Manager for their 100 UK stores.

Important Information

08.45 - 09.00 Arrival and registration, refreshments
09.00 - 10.00 Insights and Panel discussion
10.30 Finish

Venue: Landsec
100 Victoria Street
London
SW1E 5JL

 Places will be limited - register early to secure your spot and gain insight into the trends driving the future of beauty retail.