In a landmark collaboration set to redefine the luxury skincare experience, renowned beauty brand Rodial has teamed up with cutting-edge AI firm Renude to unveil SkinChat AI – a revolutionary conversational tool that brings the expertise of a professional aesthetician directly to the consumer.
A New Era for Personalised Skincare
Unlike standard quizzes and generic product advice, Renude’s SkinChat AI leverages advanced conversational intelligence to deliver real-time, customised skin consultations tailored to individual needs.
Developed in partnership with Consultant Dermatologist and Scientific Advisor Dr. Justine Kluk, the AI leverages a proprietary diagnostic engine informed by over four million data points. It uses advanced machine learning – trained across interdisciplinary fields including skin science, product formulation, and image recognition – to deliver fully tailored skincare routines.
What Makes SkinChat AI Unique
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Conversational Engagement: Rather than static forms, SkinChat AI conducts dynamic dialogues, responding intelligently and adaptively.
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Professional-Grade Diagnostics: The AI mirrors the nuanced assessments of experienced aestheticians, catching subtleties that traditional tools often miss.
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Ingredient-Level Customisation: It constructs skincare routines based on optimal ingredient combinations, not just generic product recommendations.
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Industry Recognition: A winner of Tech Nation’s Applied AI Award and Loomish’s Best Generative AI for Customer Experience, endorsed by leaders in beauty innovation.
Renude identified a major consumer challenge: most individuals spend the equivalent of nine working days a year researching skincare, yet 62% end up with products that don’t suit their skin – amounting to £617 in annual waste per person.
Rodial’s Commitment to Innovation
Founded by entrepreneur Maria Hatzistefanis, Rodial has been at the forefront of skincare for over 20 years, with a reputation for potent, result-driven formulas using ingredients like Bee Venom, Dragon’s Blood, and Vitamin C.
The integration with Renude aligns perfectly with Rodial’s mission to elevate the skincare journey through science and innovation.
“At Rodial, our mission has always been to deliver cutting-edge skincare that truly works – not only through our potent formulations but through how we connect with our customers.
With the launch of SkinChat AI, we are entering a new era of beauty, where personalisation meets precision at scale. It’s a transformation in how luxury skincare is experienced, and we’re proud to be leading that change.”
— Maria Hatzistefanis, CEO & Founder, Rodial
What Customers Can Expect
With SkinChat AI, Rodial’s digital shopping experience evolves from uncertainty to clarity:
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Instant Skin Assessments: Receive expert-level, around-the-clock skincare advice – no appointments required.
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Targeted Product Matching: Eliminate guesswork with precise recommendations based on unique skin needs and goals.
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Ingredient Compatibility: Ensure selected products work in harmony to avoid irritation and enhance effectiveness.
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Routine Guidance: Understand exactly how and when to use each product for maximum benefit.
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Continued Support: Ask follow-up questions anytime, from application techniques to expected timelines for visible results.
Why This Is a Strategic Move for Rodial
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Boosts Customer Loyalty: Personalised recommendations increase conversion, retention, and customer value.
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Strengthens Innovation Leadership: Reinforces Rodial’s position as a forward-thinking luxury brand.
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Unlocks Key Insights: AI-generated data helps refine product development and tailor marketing efforts.
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Differentiates in a Crowded Market: As the first in luxury skincare to implement this kind of AI, Rodial sets itself apart.
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Scalable Expertise: Expert consultations are now available to all customers, instantly and simultaneously.
“The modern beauty consumer is more overwhelmed, yet discerning than ever. Instead of taking hours of research to decide on a purchase, our Skin Chat AI provides consumers with a quick and simple way of getting the information they need to understand if a product is right for their skin, their preferences, as well as whether it’s compatible with their existing routine.
We are so excited to partner with a brand as prestigious as Rodial to bring this innovative technology to the market, and deliver a brand new experience to their customers.”
— Pippa Harman, CEO, Renude
A Shift for the Beauty Industry at Large
This partnership marks a key shift in luxury beauty, where technology empowers consumers through expert personalisation, without sacrificing accessibility. By adopting SkinChat AI, Rodial demonstrates how digital innovation can make elite skincare advice available to everyone.
Renude has already proven its effectiveness with brands such as Laboratoire SVR, simplifying skincare decisions and improving both satisfaction and sales.
